Refund policy

Return & Refund Policy (Updated 2025)

📅 Your Right to Return (EU Directive 2011/83/EU & Romanian law OUG 34/2014)
You have the right to return any item within 14 calendar days of receiving your order – no justification required.

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✅ Return Conditions:

• The item must be unused, in original condition and packaging;

• Earrings must be unworn (for hygiene reasons);

• Customized or engraved items are non-returnable.

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❌ We do not accept returns if:

• The request is made after 14 days;

• The item shows wear, damage, or missing parts;

• The item is customized or made to order.

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📦 How to return (via courier – EU Shipments):

1. Email us at allblue@gmx.de with your order number and optional reason;

2. We’ll reply within 1–2 business days with the return instructions and return address;

3. Send the item via your preferred courier (with tracking recommended);

4. Keep the shipping receipt for reference.

📌 Return shipping costs are the customer’s responsibility, unless the product is defective.

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💸 Refunds

• Online payments: refunds will be issued to the original payment method within 7 business days after the returned item is received and inspected;

• COD orders: refunds are processed via bank transfer – please provide your IBAN and full name;

• We do not offer cash refunds.

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🛠️ Received a wrong or faulty item?

Email us within 3 days of receiving the item, with photos or video.
We will offer a replacement or full refund.

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📩 Return Contact:
Email: info@mizuhaus.com